Frequently Asked Questions (FAQS)

What is an e-ticket?
An e-ticket is an electronic ticket. It contains all the information shown on a paper ticket but is stored as an electronic record in the airline's computer system. When the e-ticket has been issued, the passenger simply needs to print out their receipt/itinerary showing the booking reference. At the departure airport, the passenger goes straight to the airline check-in desk. The main benefits to the passenger are that the e-tickets cannot be lost; there is no need to queue for tickets at the airport, and itinerary changes (where permitted by the airline) can be handled more easily. This form of ticketing is becoming widespread, and the International Air Transport Association is aiming for 100% implementation of e-ticketing worldwide by the end of 2008.

How are these fares/tickets different than buying a ticket from the airline directly or from a website?
These tickets are in most cases very similar to the tickets that you buy directly from the airlines. You can request special meals, get advanced seat assignments and almost always accrue frequent flyer mileage. But booking with us will give you more privileges which other websites don't, for an instance: Out-Bound Date changes (Date change Fee will be applicable). Ticket Cancellation (Ticket cancellation Fee will be applicable).
Do I get discount for group bookings?
In the first instance email us your requirements or call us on 0203 9509 119. We will try to find suitable flights, and can then contact the airline or tour operator to confirm the availability and price. Please note that with scheduled flights, we advise against making several small bookings for groups of 10 persons.

Will I be acknowledged when my booking is confirmed?
If you have booked a scheduled flight, you will receive an email acknowledgment from us shortly afterward that we have received the booking. When the booking reaches our ticketing staff, the card details are checked and payment was taken. When your tickets have been issued, you receive a further email showing your ticket numbers.

What if I want to return to a different airport?
Returning back to other airport (not from where you departed) is called an open Jaw situation. We can offer or arrange an Open Jaw flight if available after confirming from the airline authorities. For more information contact sales on 0203 9509 119

How can I make my payments?

We offer comfortable, convenient and speedy modes of payment for timely reservation and ticketing. Also, our financial security Policy is specially designed to ensure a safe and trustworthy online payment and confirmation system.

    1. PAYMENTS WITH CARDS

Using a card is the most commonly used mode of payment for initial booking deposit on telephonic reservations. Card payments are accepted just for initial booking deposits which is a 30 GBP per person and part of total cost of the ticket.

      1. DEBIT CARDS
        1. We accept all types of Debit Cards.
        2. There are no surcharge on Debit card payments.
      2. CREDIT CARDS
        1. All types of Credit Cards are acceptable.
        2. We accept Visa, MasterCard etc etc.
        3. There is a 3% surcharge on such payments .
    1. PAYMNETS IN CASH

Company will expect the left balance for the ticket issuance according to due balance date as per invoice.One may make cash payment through online transfer or deposit in bank. It is the quickest mode of payment for same day urgent reservations.

      1. CASH PAYMENT THROUGH ONLINE TRANSFER OR IN COMPANY BANK ACCOUNT
        1. Traveler may deposit Cash in Company’s bank account (please call and ask our travel agents for company bank account number / details).
        2. When making a Cash deposit or online transfer please quote your booking reference number or your full name and make a notification call to your agent once you have paid in bank.
        3. Please quote your booking number and name every time you send a payment.

      What about my personal information safety?
      All the information you provide to us will only be used for the booking purpose only and will not be disclosed to any person or company. Moreover all the transactions over the phone are secure and confidential.

      Will there be an extra charge for paying by credit card?
      We are pleased to accept Master and Visa credit cards. On flight bookings there is a 3% fee for credit card payments.

      How can I cancel a booking and request a refund?
      Yes, you can cancel a booking but for that purpose you have to pay a cancellation fee. For booking cancellations and refund details please consult our Booking Agents.

      Can I change my first name on the ticket?
      If you wish to make a name change, please Contact and we will try to help you. Please note most scheduled airlines do NOT permit name changes. If a name change is possible, additional charges normally apply. Charges varies across airlines as well.

      Can I change my travel dates?
      Please consult our Travel consultants. If your ticket does permit changes, the airline sometimes charge an amendment fee. In addition, we may normally make a service charge to revalidate or reissue your ticket.

      Can I pay for a flight for someone else, even if I'm not traveling?
      You can book on behalf of a friend, relative, employee, etc. Please note that we will require the name of the cardholder (as it appears on the card) and correct billing address to which card statements are sent. We do need the latest Statement and scanned copy of the both sides of debit or Credit Card being used for payment of flights. If this information is not provided it could delay the issue of your tickets. brightholiday.co.uk take cardholder security very seriously and we reserve the right to reject any booking if we are not satisfied that the cardholder has given permission for the transaction. Moreover, we also need payee's authorization with his/her original signatures to be sent by fax or his/her e-mail.

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ESTD.2018 CRAFTED IN ENGLAND